Frequently asked questions

QronoPlay offers a 14-day free trial with no credit card required, giving you the full Pro plan to test in real conditions. After the trial, three plans are available: Starter at €19.90/month (1 active campaign, 1,000 plays, 2 games), Pro at €29.90/month (unlimited campaigns, 20,000 plays, 13 games, API and webhooks) and Business at €99.90/month (unlimited campaigns, 100,000 plays, all 19 games, 12-hour priority support). All plans are month-to-month with no commitment — cancel anytime from your client area and your subscription stays active until the end of the current billing period. The Business plan also includes 25 user seats and 12-hour priority support. Annual billing works out to ten months paid for twelve (€199, €299 or €999 excl. VAT per year) on all three plans. The free trial gives you the full Pro plan for 14 days, from day one.

The 14-day trial is completely free with no credit card required, so you can evaluate the full platform without any financial risk. Once subscribed, you can cancel your plan at any time from your client area — your subscription remains active until the end of the current month and then stops automatically, with no cancellation fee or notice period. Consumers within the European Union benefit from a 14-day legal right of withdrawal after subscribing (EU Directive 2011/83/EU). Beyond this period, we review refund requests case by case: if you experienced a documented, blocking technical issue during your paid period, we may grant a credit or partial refund. To request a refund, email [email protected] with your client reference. Our goal is for QronoPlay to deliver measurable value from your very first campaign — the trial is deliberately designed to give you a complete, real-world experience so you can make an informed decision before committing.

All QronoPlay plans are billed in euros (EUR), regardless of your country or region. French VAT at the applicable rate (20% for digital services) is added for private individuals and businesses without a valid intra-EU VAT number. EU businesses supplying a valid intra-EU VAT number benefit from the reverse-charge mechanism under the EU VAT Directive — VAT is not charged by QronoPlay in this case. Customers established outside the European Union are exempt from French VAT. A compliant monthly invoice (VAT number, address, net and gross amounts) is available for immediate download from your client area as soon as payment is processed. For public-sector procurement or organisations requiring a purchase order, email [email protected]: we handle quote-based orders with deferred invoicing. All prices shown on the pricing page are exclusive of VAT; the checkout displays the applicable VAT and final total before you confirm your subscription.

QronoPlay offers 19 marketing game formats organised into three categories. Chance games — instant win, digital scratch card, prize draw, prize wheel, slot machine, mystery chests and advent calendar — maximise engagement at the point of sale and drive opt-in volume. Skill games — interactive quiz, speed quiz, reflex game, memory, puzzle and riddle — capture qualified customer data and extend interaction time. 3D and data-collection games — 3D darts, 3D bottle ring toss, 3D hole wall, gamified survey, personality test and photo contest — add an immersive, replay dimension that increases return visits. Every game is fully customisable from the admin panel: logo, colours, prizes, win probability, time windows and all player-facing text. No mobile app is required — the player scans the QR code and the game opens instantly in their mobile browser (PWA). A new campaign can be created and published in under ten minutes. Game access varies by plan: 2 games on Starter, 13 on Pro, all 19 on Business.

Every QR code generated by QronoPlay is cryptographically signed using HMAC-SHA256 with a unique secret key tied to your account. This signature prevents copying, duplication and tampering — a cloned or manually crafted QR code will be rejected by the game engine. When the player scans, the game page opens instantly in their mobile browser (PWA, no installation required), they play, and the outcome is permanently bound to that unique QR code in the database. You can generate QR codes in bulk — one per product, basket item or event ticket — for time-limited promotions, or deploy a single reusable QR code in your shop window for a permanent activation point. QR codes are exportable in PNG, SVG and PDF format, with configurable size and error-correction level. A real-time scan history (date, time, outcome, IP) is available in your dashboard for every campaign, and suspicious activity triggers automated anti-fraud alerts.

Yes. The QronoPlay player interface supports eight languages natively: French, English, German, Spanish, Italian, Dutch, Portuguese and Polish. Language is detected automatically from the player's browser settings, and they can switch at any time from the game page. A single campaign can welcome international players in their own language — ideal for brands with European presence, cross-border events, or multilingual regions. On the branding side, every visible element is customisable from the admin panel: logo, primary and secondary colours, visual ambience (9 presets — Aurora, Neon, Minimalist, Brutalist and more), and every piece of player-facing text including buttons, win messages and legal disclaimers. The Business plan unlocks white-label custom domains — your game is served under your own domain name with no visible reference to QronoPlay. Custom fonts and header personalisation are also available on Business. White-label theming can be previewed live in the admin before publishing any campaign.

QronoPlay is fully GDPR-compliant (EU Regulation 2016/679): marketing consent is collected explicitly, granularly and with a timestamp before any email or SMS is gathered. Players can exercise their rights of access, rectification, erasure and data portability at any time via a self-service link included in every communication. A processing register (Article 30 GDPR) is maintained automatically and is exportable from the admin panel for your DPA or CNIL audit requirements. All data — plays, opt-in contacts and analytics — is hosted exclusively in France, with no transfer to countries outside the European Union. A Data Processing Agreement (DPA, Article 28 GDPR) is available on our dedicated public page, and can be signed on request. Standard Contractual Clauses (SCCs) can be provided on request for sub-processors. QronoPlay is registered with the French CNIL and its privacy policy, terms and DPA are publicly available on the website.

QronoPlay's draw and reward engine runs entirely server-side, with a cryptographic signature on every result — it is technically impossible for a player to manipulate or predict the outcome from their browser. Each QR code is HMAC-SHA256 signed, binding it permanently to a single authorised play session and making duplication or forgery detectable immediately. Every play attempt is logged with IP address, browser fingerprint and timestamp, enabling detection of repeated attempts from the same device or network. An anti-collusion system spots unusual behaviour — activity bursts, shared addresses, identical fingerprints across different accounts — and flags it to you. It alerts without blocking: a shared address (festival wifi, mobile network) is the common case, and automatic blocking would shut out legitimate players. From the admin panel you configure your win rules with precision: global win probability, per-player time windows (e.g. one win every 24 hours), daily prize quota and overall prize cap. Real-time alerts notify you when suspicious activity is detected during a live campaign. All logs are retained for 24 months.

QronoPlay erases the personal data attached to a play — email, phone, name, device — 6 months after the play, for winners and non-winners alike. The purge is automatic, irreversible and requires no action on your part. Anonymous results and statistics remain available beyond that point. Opt-in contacts (emails and phone numbers collected with explicit consent) are retained until the player explicitly revokes consent: every email sent via QronoPlay includes a one-click unsubscribe link compliant with CNIL guidelines. From your admin panel you can export all your data as a CSV at any time, or trigger immediate deletion to comply with an erasure request under Article 17 GDPR. Data belonging to players who have exercised their right to erasure is immediately anonymised and cannot be restored. A full audit trail of consent events and deletion requests is available for download at any time.

Qualifio is a Belgian platform for interactive campaigns and first-party data. Qualifio publishes two plans, Standard and Advanced, and announces more than 40 interactive formats, a no-code campaign builder, live performance dashboards and a GDPR toolbox. Qualifio does not publish its prices: they are obtained after a demo request (captured on October 7, 2026 from qualifio.com/en/plans). QronoPlay answers a different need: activation triggered by a QR code at the point of sale, on packaging, on a product label or at an event, with public prices from €19.90 excl. tax per month and a 14-day trial with no credit card and no sales call. Detailed comparison and sources: qronoplay.com/en/alternative-qualifio.

Drimify is a comprehensive gamification platform: more than 45 games and experiences, including 3D games, more than 30 languages, a free-forever plan limited to 100 participations per month, and an AI assistant. For a large-scale engagement program or specific formats such as Leaderboard Combo™, it is a solid tool. QronoPlay is built around the cryptographically signed QR code (HMAC-SHA256), which links each game to a point of sale, a piece of packaging, a ticket or an event, with native physical prize management (stock levels, daily quotas, prize redemption checks). At the same volume, it is easier to finance: €19.90 excl. tax per month for 1,000 participations at QronoPlay, versus $221 excl. tax per month for Drimify's Starter plan (public prices captured on October 7, 2026). Both platforms are hosted in France and offer a data processing agreement (DPA).

Easypromos is a Spanish platform specialising in social-media contests and sweepstakes: Instagram giveaways, Facebook draws, Twitter quizzes and UGC collection. Its strength is native integration with social APIs and rich reporting for community managers. QronoPlay addresses a complementary need: physical, QR-code-triggered marketing activation that operates independently of social-media algorithms and platform policy changes. The platform is hosted exclusively in France, offers French-language support, and is natively compliant with GDPR and French promotional game regulations under the Code de la consommation. If your acquisition strategy centres on social media, Easypromos is well suited. If it relies on physical footfall — retail, hospitality, events, product packaging — QronoPlay is purpose-built for that channel, with dedicated tools for prize management, anti-fraud QR code signing, and CNIL-compliant opt-in collection. Both tools can co-exist within the same marketing mix, each addressing different customer touchpoints.